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Return Policy
Un-opened merchandise may be returned within 30 days after delivery for a refund. If you place an order of large quantity please be sure to check all products upon receiving order. There will be NO RE-SHIPMENT of product under any circumstances, customer must reorder the product. A 15% RESTOCKING FEE will apply to all returns that are not damaged or the wrong item (ex: customer changed their mind, they ordered the wrong product or UPS return due to wrong address provided). If Customer requests RESHIPMENT, a $15 FEE will be applied back to their credit card.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. Please use the most economical shipping method for your return. Packages must be returned prepaid. We do not accept COD. RETURN SHIPPING COST is the responsibility of the customer whenever the restocking fee applies. Merchandise returned that was eligible for free shipping will be charged the original shipping and handling costs. This cost will be deducted from your refund.
Pack and seal your box securely, in the original package if possible. Customer is responsible for the product until it is received in our warehouse. We are not responsible for lost returns.
The following information is required with all returns:
1. Full Name
2. Phone Number
3. E-mail Address
4. Original Invoice Number
5. Order Number
6. Item that is being returned (find item number on your invoice)
7. Reason for Return
Returns and exchanges must be mailed to the address on the invoice:
302 West McKay ST
Frontenac, KS 66763
Once your package has been received, your refund or exchange will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
For more information on our return policy on damaged or items sent in error of Salon Savings; please contact Customer Service @ [email protected].
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